IVR Technologies are perfect for businesses looking to boost their productivity and achieve cost savings.

IVR stands for Interactive Voice Response, and represents software applications accessible from a telephone. Simply put, an IVR system lets callers obtain, exchange, or input information with a computer via touch-tone phone without a human intermediary. IVR systems automate the input and retrieval of information. IVR systems are perfect for businesses looking to Boost their productivity and achieve cost savings. Telnet uses innovative IVR solutions to supply its customers with easy-to-use interactive voice response applications.

IVR systems provide the basic software which allows the use of voice self services. In contrast to assisted services, which require the active involvement of a call center agent, IVR systems will pre-qualify the caller. This can be used to relieve the agent or to create a fully automated voice application. At the same time, they form the basis for call-center independent value added services such as ring tone downloads location-based services, lotteries or contests. IVR’s provide customers with 24-hour a day, 7-day a week access to business information and various services through a simple touch-tone telephone.

Below are just a few of the Industries were IVR application technologies are used.

Financial Industry: Tele Banking Solution, Mutual Funds, Credit Card Account information, Stock Trading, Financial Bank Transaction.

Call Centers: Call center employee screening, Customer satisfaction surveys, Client survey/questionnaire administration, Panel data collection.

Corporate Organization: Order entry and status, Training center, Automated Attendant, Call Centers

Education: Course Registration, Student Registration

Entertainment/Sports: Ticket Sales, Sports Schedule, Interactive TV, News Clipping

Government Organization: Vehicle Registration, Tax Office, Ticket Citation Payment

Health Care Organization: Appointments with Doctors, Clinical research surveys, Bed Checking, Time and attendance verification, Home Care Check-in

Manufacturing Company: Certification and Testing, Component availability, Order Entry and Status

Telephone Company: Third Party Verification, Conferencing, Cellular Feature Activation, Cellular Roaming, Line Testing

Transportation: Airline Fly Status, Airline Scheduling, Shipping line global checking

Retail: Dealer or Store Locator, Order and shipping tracking, Directory Assistance, Order Processing, Market Research (surveys and polls), order entry transactions

Telemarketing: Automated Dialers

IVR technology can support analog and digital telephone systems, although the latter can process many more calls at the same time. The voice board that processes each call has only between 2 and 24 ports in analog systems, but between 30 and thousands of ports when digital. Since the number of ports determines the number of simultaneous calls the system can handle, an analog system can only process a maximum of 24 calls at any given time.

Requirements for IVR Technology

1. Easy telephone access for clients
2. Affordable telephone charges for the client or MFI
3. Centrally-stored data accessible to the call flow application
4. Frequent data updates so clients can access accurate account information
5. Secured databases to prevent unauthorized phone-based access

Now a days IVR technology makes phone a powerful business tool for Organization, the simple telephone instrument becomes a powerful input/output device through which all kinds of transactions can be performed with assured security and data integrity.


Posted by: Sales & Marketing Team
Call Centers India Inc.
http://www.callcentersindia.com/

e-mail ! Most useful way of communication in respondents business.

Electronic mail (e-mail) is a store and forward method of composing, sending, storing, and receiving text messages, graphics, sound and video messages over electronic communication systems.

Email is now one of the fastest ways to gain or lose potential customers because of its ability to deliver information fast to an enormous amount of people. After sending an email you are no longer in control of the effects of the message and can only wait in suspense.

For example: an employee of your company started off his/her day in a bad mood. A potential customer emails them with a trivial question and they reply with a brash tone. Do you think that the recipient will use your company? On the Internet word travels fast. It takes me 3 minutes to send email to 50-100 people. Therefore your company can lose 100 current or potential customers with the brash email sent out by your employee. This can happen in a matter of minutes.

What's the difference between writing personal e-mails and business e-mails? Personal e-mails only represent you. Business e-mails, though, represent you and the company you work for. People who receive them not only form opinions about you but also about your company. So, business e-mails require careful writing, editing and proofreading.

Using Email Effectively:

Email is an effective means of communication for business and personal use but it also has some disadvantages.

Advantages are:

1. Email is effective in providing quick answers to yes and no, type questions.

2. Email is effective in finding the right person in an organization or company to answer your question.

3. Email is good to make appointments for busy people.

4. Email can distribute information quickly to many people for the time it takes to email one person.

The disadvantages are:

1. Email can become time consuming for answering complicated questions and misunderstandings can arise because cultural differences in the interpretation of certain words. The telephone is much better for providing detailed answers or if you feel that the question is not absolutely clear.

2. Email can compromise the security of an organization because sensitive information can be easily distributed accidentally or deliberately. Email should be entrusted to well trained and trusted staff members.

Email can become impersonal or misunderstood so consider these points:

1. Be concise and to the point.
2. Use proper spelling, grammar & punctuation.
3. Make it personal.
4. Use templates for frequently used responses.
5. Do not attach unnecessary files.
6. Use proper structure & layout.
7. Do not overuse the high priority option.
8. Do not write in CAPITALS.
9. Don't leave out the message thread.
10. Add disclaimers to your emails
11. Read the email before you send it.
12. Do not overuse Reply to All.
13. Mailings > use the Bcc: field or do a mail merge.
14. Take care with abbreviations and emoticons.
15. Be careful with formatting.
16. Take care with rich text and HTML messages.
17. Do not copy a message or attachment without permission.
18. Does not use email to discuss confidential information?
19. Use a meaningful subject.
20. Use active instead of passive.
21. Avoid using URGENT and IMPORTANT.
22. Avoid long sentences.
23. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks.
24. Don't forward virus hoaxes and chain letters.
25. Keep your language gender neutral.
26. Don't reply to spam.
27. Use cc: field sparingly.

Posted by: Sales & Marketing Team
Call Centers India Inc.
http://www.callcentersindia.com/